Terms & Conditions

Welcome to [Salon Name]. These Terms and Conditions govern your use of our website and the booking of salon services through our platform powered by Vitanowa's Saloon Management System. By accessing and using our booking services, you agree to comply with these terms. Please read them carefully before making any bookings.

1. Acceptance of Terms

By accessing our website or booking an appointment with [Salon Name], you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy. If you do not agree, please do not use our services.

2. Eligibility

To use our booking services and make appointments:

• You must be at least 18 years of age
• Individuals under 18 may book with parental or guardian consent and supervision
• You must provide accurate and truthful information during the booking process

3. Booking Services

Making a Booking

• Appointments can be booked through our online booking system
• All bookings require a non-refundable advance payment to confirm your appointment
• You will receive a confirmation email/SMS upon successful booking
• The remaining balance is payable at the salon after your service

Appointment Confirmation

Your booking is confirmed only after we receive your advance payment. The Vitanowa platform ensures reliable appointment booking and scheduling, but appointment availability is subject to [Salon Name]'s operational hours and staff availability.

4. Payments

• All prices are displayed in Sri Lankan Rupees (LKR)
• Advance payments are processed through secure third-party payment gateways
• The advance payment amount is non-refundable (see our Refund Policy)
• Final payment at the salon can be made via cash, card, or other accepted methods
• Prices for services may change; the price at the time of booking applies to your appointment

5. Cancellations & Rescheduling

Please refer to our Refund Policy for detailed information about:

• Cancellation by customer (advance payment forfeited)
• Cancellation by salon (full refund or rescheduling offered)
• No-show policy
• Rescheduling requests

We recommend arriving at least 10 minutes before your scheduled appointment time.

6. Service Delivery

Salon Responsibility

[Salon Name] is responsible for:

• Delivering professional salon services as described
• Maintaining hygiene and safety standards
• Employing qualified and trained staff
• Addressing customer concerns and service complaints

Platform Responsibility

Vitanowa Systems is responsible for:

• Providing reliable appointment booking and scheduling functionality
• Secure processing of booking information
• Sending booking confirmations and reminders
• Platform maintenance and technical support

Vitanowa is not responsible for the quality of salon services provided by [Salon Name].

7. User Obligations

When using our booking services, you agree to:

• Provide accurate personal and contact information
• Arrive on time for your scheduled appointments
• Notify us in advance if you cannot attend your appointment
• Treat salon staff with respect and courtesy
• Not engage in any fraudulent, deceptive, or unlawful activities
• Not attempt to disrupt or manipulate the booking system

8. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and software, is the property of [Salon Name] or Vitanowa Systems and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law:

• [Salon Name] shall not be liable for any indirect, incidental, or consequential damages arising from salon services
• Vitanowa Systems shall not be liable for the quality, safety, or outcomes of services provided by the salon
• Our total liability shall not exceed the amount you paid for the relevant service

This does not affect your statutory rights as a consumer under Sri Lankan law.

10. Indemnification

You agree to indemnify and hold harmless [Salon Name] and Vitanowa Systems from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

11. Modifications to Services

[Salon Name] reserves the right to:

• Modify or discontinue services at any time
• Update pricing with reasonable notice
• Change operating hours or staff availability
• Refuse service to any customer for valid reasons

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our booking services after such changes constitutes acceptance of the new terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact:

• Salon: [Salon Name] - [Salon Address]
• Phone: [Salon Contact Number]
• Email: [Salon Email]
• Platform Support: hello@vitanowa.com