Privacy Policy
Last updated: January 18, 2026
At Vitanowa Systems ("Vitanowa," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or engage with our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out forms on our website (contact forms, demo requests, waitlist sign-ups)
- Subscribe to our newsletters or marketing communications
- Register for an account or use our products
- Communicate with us via email or other channels
This information may include:
- Name and email address
- Company name and job title
- Phone number
- Billing and payment information
- Any other information you choose to provide
Automatically Collected Information
When you access our website, we may automatically collect certain information, including:
- IP address and device identifiers
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website or source
- Usage patterns and interactions with our website
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our products and services
- Process transactions and send related information
- Respond to your inquiries and provide customer support
- Send marketing and promotional communications (with your consent)
- Improve and personalize your experience
- Analyze usage patterns and trends
- Detect, prevent, and address technical issues or security threats
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: For any other purpose with your explicit consent
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise any of these rights, please contact us at privacy@vitanowa.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@vitanowa.com
- Address: Vitanowa Systems, Melbourne, Australia