Refund Policy

Thank you for choosing [Salon Name]. We value your trust and strive to provide you with exceptional salon services. This Refund Policy outlines our terms regarding appointment bookings, advance payments, and cancellations.

1. Booking & Advance Payment

When you book an appointment with [Salon Name] through our online booking system powered by Vitanowa, you will be required to pay a non-refundable advance payment to confirm your booking. This advance payment secures your appointment slot and ensures commitment from both parties.

• The advance payment amount will be displayed during the booking process
• The remaining balance is payable at the salon after your service is completed
• All payments are processed in Sri Lankan Rupees (LKR)

2. Non-Refundable Advance

The advance payment is non-refundable. This policy exists because:

• Your booking reserves a specific time slot with our stylist/staff
• We turn away other potential customers for that time slot
• Our staff prepares specifically for your scheduled appointment

3. Cancellations & Rescheduling

Cancellation by Customer

If you need to cancel your appointment:

• The advance payment will not be refunded
• You may request to reschedule your appointment (subject to availability)
• Please notify us at least 24 hours in advance if you cannot attend

Cancellation by Salon

In the rare event that [Salon Name] needs to cancel your appointment due to unforeseen circumstances (staff emergency, natural disaster, etc.):

• We will offer you an alternative appointment time
• If no suitable alternative is available, your advance payment will be fully refunded
• Refunds will be processed within 7-14 business days

4. No-Shows

If you do not arrive for your scheduled appointment without prior notice:

• Your advance payment will be forfeited
• No refund or rescheduling will be offered
• Repeated no-shows may result in being required to pay full payment upfront for future bookings

5. Service Dissatisfaction

If you are not satisfied with the service provided:

• Please inform our staff immediately during or after your appointment
• We will work with you to address your concerns and find a satisfactory resolution
• Refund requests for service dissatisfaction are handled on a case-by-case basis by [Salon Name]

6. Payment Methods

We accept the following payment methods for advance payments:

• Credit/Debit Cards (Visa, Mastercard)
• Online payment gateways as displayed during checkout

The remaining balance at the salon can be paid via cash, card, or other methods accepted by [Salon Name].

7. Contact Us

If you have any questions about this Refund Policy, please contact:

• Salon: [Salon Name] - [Salon Contact Number/Email]
• Platform Support: hello@vitanowa.com