Privacy Policy

At [Salon Name], we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you book appointments through our website powered by Vitanowa's Saloon Management System. By using our booking services, you consent to the practices described in this policy.

1. Information We Collect

When you book an appointment or interact with our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Any additional information you provide during booking (e.g., service preferences, notes)

Booking Information

• Appointment date and time
• Selected services
• Preferred staff member
• Booking history

Payment Information

• Payment details are processed securely through trusted third-party payment processors
• We do not store your full credit/debit card details on our servers
• Transaction records for advance payments

Technical Information

• IP address and browser type
• Device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Appointment Management: To schedule, confirm, and manage your bookings
• Communication: To send booking confirmations, reminders, and important updates via email or SMS
• Payment Processing: To process advance payments and maintain transaction records
• Service Improvement: To understand customer preferences and improve our services
• Customer Support: To respond to your inquiries and provide assistance
• Legal Compliance: To comply with applicable laws and regulations in Sri Lanka

3. Information Sharing

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

• Vitanowa Systems: Powers our booking platform and stores booking data securely
• Payment Processors: Trusted third-party payment gateways handle transactions securely
• Email/SMS Services: For sending booking confirmations and reminders

Legal Requirements

We may disclose your information if required by law, court order, or government authority in Sri Lanka.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Secure HTTPS encryption for all data transmission
• Encrypted storage of sensitive data
• Regular security audits and updates
• Access controls limiting data access to authorized personnel only

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breach that may affect your personal information.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Enhance your browsing experience
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve our booking system functionality

You can disable cookies through your browser settings, but this may limit certain features of our website.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the details provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Booking history may be retained for business records and service improvement purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our booking services are intended for users aged 18 years and above. We do not knowingly collect personal information from individuals under 18 without parental consent.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

• Salon: [Salon Name] - [Salon Contact Number/Email]
• Platform Support: hello@vitanowa.com